Refund Policy
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
DEFECTIVE ITEMS
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Please note that the purchaser is responsible for return postage. We do not accept C.O.D. deliveries. Return shipment is at your expense. Also, we do not refund original shipping and handling charges.
ORDER CANCELLATIONS/UPDATE SHIPPING ADDRESS
Unfortunately we are unable to cancel your order once it has begun processing. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.
All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.
LATE OR MISSING REFUNDS (IF APPLICABLE):
At EvesXXGarden, our aim is to provide customers with a positive shopping experience and high-quality products all at a price you will Love! If 3 business days have passed and you still do not see your refund post in your bank account, be sure to contact us before contacting your bank and let us know. Contact us at contact@evesxxgarden.com and a customer care representative will contact you back within 1 business day.